Patient Forms & Info

Before your Appointment

By filling out New Patient Forms ahead of time you will save significant time on your visit. If you have any questions when filling out the form, please do the best you can, and our staff will assist you with your questions on the day of your appointment.

At your first visit, we will review your medical and dental history. Please bring a list of any medications you are currently taking. As well, please bring any current x-rays or have them forwarded from your previous dentist to our office prior to your first appointment. Our helpful staff can assist you to have your x-rays sent to our office.

Your First Visit

Following a review of your medical and dental history we will listen to your concerns. Next we will examine you and perform any necessary tests, x-rays and gather any records necessary for a thorough diagnosis. Based on your concerns and our findings treatment options will be reviewed. With your informed decision, an individual treatment plan will be customized for you.

For Patients with Insurance

For patients who would like us to direct bill to their insurance, we kindly ask you to provide us with insurance details prior to your appointment so that we have time to set up your file and verify that direct billing is allowed by your insurance plan.

Payment Methods and Terms of Payment

Payment is expected at the time of treatment. For your convenience, we accept cash, debit card, VISA and MasterCard. No personal cheques.

Booking Appointments

Call our office at the West Edmonton Location at 780-486-0788 or the Windermere Location at 780-989-3198 to schedule an appointment or make an online request. Appointment times are reserved specifically for you in order for us to provide the attentive care you deserve. If you are unable to keep an appointment, please give us 48 hours notice so that we may offer that time to another patient.

Emergency Care

If you are suffering from a toothache or have any other urgent dental concern, we will make every effort to see you that same day. The dentist will examine you and prescribe any necessary medications to provide relief of your symptoms. If there is adequate time, further treatment may be performed or initiated as needed.

New measures and protocols for safeguarding everyone’s health

  • All patients must answer pre-screening health questions over the phone prior to entering our office and sign the Covid19 dental treatment consent.
  • Walk-ins are not permitted during this time, not even to book an appointment or for general inquiries. We kindly ask you to contact us by phone, text or email.
  • Only patients with an appointment will be permitted to enter the office (with the exception of one parent for any minors). Please do not bring extra family members or friends.
  • When you have parked your car, please call or text us to let us know you have arrived. We will then let you know when you can proceed to enter our office.
  • Please wear a mask when entering the office. You will also be asked to use hand sanitizer upon entry and your temperature will be taken (non-contact). Please keep your mask on until the dentist/team member is ready to start the procedure and once completed, you will put on your mask again before getting off the dental chair.
  • All of our team members will also be wearing a mask at all times.
  • In addition to our already high standards of infection prevention control, we are also sanitizing commonly touched surfaces for your added protection.

West Edmonton and Windermere - Whitening, Braces, Myobrace & Invisalign